Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding. Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations. Eliminates the pain and fear that leads to procrastination of tough workplace conversations. Reduces the harmful impacts of judgment in performance conversation Helps managers create a culture of ownership and accountability Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.
The Teacher's Book shortens lesson preparation time. It includes: Lesson-by-lesson teaching notes and answer to exercises Students' Book audio scripts Teaching tips and notes on supporting students with learning difficulties Reduced pages from the students' book Background culture notes, suggested warm-ups and lead-ins Activity Book audio scripts and an Activity Book answer key The Teacher's eText, a digital version of the Students' Book, comes with the Teacher's Book. Make learning more engaging and easier - especially for students with learning difficulties - with immediate feedback and repeat playback of recorded exercises.
Conversations make or break everything in sales. Every conversation you have is an opportunity to find new prospects, win new customers, and increase sales. Rainmaking Conversations provides a proven system for leading masterful conversations that fill the pipeline, secure new deals, and maximize the potential of your account. Rainmaking Conversations offers a research-based, field-tested, and practical selling approach that will help you master the art of the sales conversation. This proven system revolves around the acronym RAIN, which stands for Rapport, Aspirations and Afflictions, Impact, and New Reality. You'll learn how to ask your prospects and clients the right questions, and help them set the agenda for success. Armed with the knowledge of the markets you serve, the common needs of prospects, and how your products and services can help, you can become a trusted advisor to your clients during and after the sale. With the RAIN system, you'll be able to: Build rapport and trust from the first contact Create conversations with prospects, referral sources, and clients using the telephone, email, and mail Uncover the real need behind client challenges Make the case for improved business impact and return on investment (ROI) for your prospects Understand and communicate your value proposition Apply the 16 principles of influence in sales Overcome and prevent all types of objections, including money Craft profitable solutions and close the deal The world-class RAIN SellingSM methodology has helped tens of thousands of people lead powerful sales conversations and achieve breakthrough sales performance. Start bridging the gap between «hello» and profitable relationships today.
The comprehensive Teacher's Book contains detailed notes and extra materials - everything teachers need to make the most of the course.• Teacher’s notes for every unit with warmers, fillers, alternative suggestions, culture notes and answer keys.• Teaching tips on useful areas such as grammar, lexis, pronunciation, using video etc.• Photocopiable grammar, vocabulary and functional language worksheets for every unit.• Class audio and video scripts.• Unit and achievement tests.• Mid and end of course tests.• Test audio, audio scripts and answer keys.
Полный вариант заголовка: «The dramatic works of Ben Jonson, and Beaumont and Fletcher : Vol. 3 : embellished with portraits : in 4 volumes / the first printed from the text, and with the notes of Peter Whalley ; the latter, from the text, and with the notes of the late George Colman».
The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.
Oxford Dictionary of Current English: Find what you need quickly - clear and easy to understand. Get extra help with spelling with hundreds of notes on tricky words. Keep up to date with new vocabulary and all the latest buzz words. Get it right with extra usage notes giving advice on good English. Формат: 11 см x 17,5 см.
Millions of children around the world have learned to speak English through the trusted methodology of LET'S GO: Conversations and question-and-answer practice get children talking from the very beginning Interactive songs and chants by Carolyn Graham bring classrooms to life NEW Phonics and reading lessons help children learn to read fluently NEW Fun phonics chants and drum tracks improve pronunciation and intonation NEW Communication games give children many more opportunities to use English with confidence Oxford making digital sense Student Book Student Book with Student Audio CD of conversations, vocabulary, songs, and readings Workbook Workbook with Online Practice Teacher's Book with Test Center and Online Practice Class Audio CDs Teacher Cards and Student Cards Oxford iTools Digital Classroom Resources
CHOICES: ELEMENTARY: ACTIVE TEACH contains everything you need to make the course come alive in your classroom. - Fully functional integrated interactive whiteboard software. - Class audio and video material with full subtitles and scripts. - 46 printable activities with teaching notes. - Ideas for short activities. - Mini Dictionary. - The ability to make notes, embed files and save your work. - 16 workshops covering different aspects of language teaching.
Radiology plays an invaluable role in the initial diagnosis and subsequent management of patients and this fully revised and updated new edition of Lecture Notes: Radiology presents the essential core knowledge needed by medical students, junior doctors on the Foundation Programme, specialist nurses and staff in the radiology department. Organized by body systems, it provides a fundamental understanding of radiology as it focuses on imaging techniques, basic film interpretation, and specialized radiological investigation. It emphasizes the pattern of disease as seen on commonly used X-rays and contrast examinations, with explanatory notes on further investigations by imaging techniques such as ultrasound, CT and MRI. Lecture Notes: Radiology contains new and updated images and illustrations, an expansion of the skeletal trauma section, 'Key points' boxes, and increased use of bulleted text, making it ideal for study and revision.
The Bestselling treatment planning system for mental health professionals The Family Therapy Progress Notes Planner, Second Edition contains complete prewritten session and patient presentation descriptions for each behavioral problem in The Family Therapy Treatment Planner, Second Edition. The prewritten progress notes can be easily and quickly adapted to fit a particular client need or treatment situation. Saves you hours of time-consuming paperwork, yet offers the freedom to develop customized progress notes Organized around 40 behaviorally based presenting problems, including family-of-origin interference, depression in family members, divorce, financial conflict, adolescent and parent hostility, friction within blended families, traumatic life events, and dependency issues Features over 1,000 prewritten progress notes (summarizing patient presentation, themes of session, and treatment delivered) Provides an array of treatment approaches that correspond with the behavioral problems and DSM-IV-TRTM diagnostic categories in The Family Therapy Treatment Planner, Second Edition Offers sample progress notes that conform to the requirements of most third-party payors and accrediting agencies, including CARF, The Joint Commission (TJC), COA, and the NCQA Presents new and updated information on the role of evidence-based practice in progress notes writing and the special status of progress notes under HIPAA